Innovation and Technology

The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership for the City's Technology Governance Policy, delivers technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Smart Charlotte

Smart Charlotte is the city’s program delivering digital equity and civic innovation efforts. It was created in response to the community’s need for both digital inclusion and the development of more resident-centered tech and data solutions. The program started in 2020 with a focus on internet access for residents impacted by the digital divide. In late 2021, it expanded to developing resident-centered digital, tech and data solutions.


To innovate, secure and deliver technologies to empower Charlotte.


To provide an outstanding customer and employee experience as the City's unified and trusted technology partner.

Digital Cities 2021

We are a Digital Cities Survey winner in the 500,000 or more population category

multiple years in a row, ranking No. 4 in 2021 and No. 6 in 2020. The Center for Digital Government sponsors this award to recognize public sector cities utilizing technology to tackle social challenges, enhance services, strengthen cybersecurity and more.

Innovation & Technology is competing in the 2022 survey.


The Center for Digital Government is a national research and advisory institute focused on information technology policies and best practices in state and local government. CDG is a division of e.Republic, the nation's only media and research company focused exclusively on state and local government and education.