Watch these video tutorials to better understand how to upload and submit documents.
Uploading plans and documents video
Finalizing and submitting review package video
Document Upload Times
Once you have uploaded and validated your files, they will be processed in the city's system. The Digital Plan Room:
Separates your plans into individual sheets.
Scans plans using optical character recognition to identify sheet numbers.
Attaches plans to previously submitted versions.
Prepares plans for web and mobile access.
Most documents will take 30 seconds to a minute to process, but larger plan sets could take longer.
After you've clicked the "Process Files" button, you can close the file processing screen and exit the Accela Citizen Access website. Your files will continue to process after you've left.
When the processing is finished, you will receive an email with a link for you to complete the remaining steps in your submission.