Staying In Place

Family standing in front of a house

Staying in Place is a collaborative approach to provide opportunity for residents who want to stay in their neighborhoods to remain, while preserving housing affordability for future generations. 

This initiative brings together multiple city departments to take a holistic view of residents’ needs and their homes/property. In this way, residents can connect to programs, resources, and other forms of support to help them stay in place as neighborhoods change over time. 

Staying in Place is a transformation of the city’s service delivery model, building the technology for plug and play of new programs, services and resources over time. Ultimately, the Staying in Place pilot will serve as a model for the way the city provide services in the future.

The Staying in Place approach is currently in a pilot phase in three Charlotte neighborhoods: Hidden Valley, Washington Heights, and Winterfield. 

Programs and Service Delivery

This initiative brings together programs and services across multiple departments to meet residents where they are and serve them in the ways that are needed most. This can include housing and utility assistance, neighborhood training and enhancement, and workforce and business development. Examples of programs underway include…

  • Homeownership assistance through House Charlotte – eligible potential homebuyers can receive up to $30,0000 in assistance.
  • Whole house rehab that includes repairs related to health and safety, major systems, accessibility, energy efficiency, large tree maintenance, water service line repair, and digital access.
  • Piloting an accessory dwelling unit program – provides affordable rental and an income opportunity for low-income homeowners.
  • Resident Support – Digital Navigators, Community Health Workers, and provision of neighborhood-based health and human services through partnerships with United Way, Life Project, and Our Bridge.

Group of volunteers posing during Winterfield clean up day

Community Engagement

In Fall 2022, Community Visualization Surveys were completed in all three pilot neighborhoods. Staff and neighborhood leaders walked through pilot neighborhoods to identify areas where potential city services may be needed, to identify opportunities for neighborhood enhancement and beautification, and to make referrals to other agencies. Partnerships with United Way, Atrium Health, and Duke Energy were created to address the broad range of needs necessary to stay in place.

For more information about this initiative, please contact or 704-336-3311.