Intro
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Hi, my name is Jane Taylon and I am the code enforcement division
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manager for the housing and Neighborhood Services division
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at the City of Charlotte.
What is Code Enforcement?
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The code Enforcement division is responsible for enforcing
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several local ordinances. These include the health and
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sanitation ordinance, the minimum Housing Code Ordinance,
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the non residential building code ordinance and the zoning
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ordinance.
What is the Health & Sanitation Ordinance?
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The health and Sanitation Ordinance, also known as the
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Nuisance Ordinance, requires property owners to maintain
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their premises in a safe and sanitary condition and is only
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enforced within the city limits.
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Nuisance violations may include overgrown vegetation, junk motor
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vehicles and neglected conditions.
What is the Minimum Housing Code Ordinance?
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The minimum Housing Code Ordinance sets basic standards
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that homeowners, tenants and landlords must follow to ensure
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residential properties are in a safe and clean condition.
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Housing violations may include an operable smoke and carbon
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monoxide detectors, broken windows and electrical, plumbing
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or structural issues.
What is the Non-Residential Building Code Ordinance
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The non residential building Code Ordinance makes sure our
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cities commercial structures are safe and sanitary. It helps make
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Charlotte a great place to live and work, and forcing standards
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for the healthy upkeep of places where many of us spend our time.
What is the Zoning Ordinance?
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The Zoning ordinance outlines how a property can be used
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without this type of ordinance. A factory might be built in the
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middle of a park or a nightclub next to a school. Zoning
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prevents this by ensuring the way a property is used supports
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the safety and well-being of its surrounding neighborhood. Zoning
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violations include operating a business without a permit, large
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commercial vehicles and residential neighborhoods,
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construction without permits and property use not allowed for a
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zoning classification.
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Code inspectors are out in the community every day, working
What do code inspectors do?
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alongside our partners. We proactively canvas our
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neighborhoods to identify and address violations. We partner
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with our neighborhood organizations to conduct
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outreach efforts through knock and talks to educate our
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residents, and we partner with our colleagues in the Community
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engagement division to provide targeted outreach as needed for
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our residents. One thing to keep in mind is we can't do it alone,
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ways that you can help include joining your neighborhood
What can residents do to help?
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organization.
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Or becoming active in your homeowners association, reaching
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out to neighbors who may be struggling with property
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maintenance to see how you may be able to help and reporting
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code concerns to the city. Now let's talk about how to report a
How to Report a Code Violation
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suspected code violation. There are three different ways to
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report a suspected violation to the city. They are over the
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phone using the CLT plus mobile application and through
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servicerequest.charlottenc.gov.
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First, let's talk about how to file a report by phone. To do
Filing a code violation report by phone (311)
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this, dial 311 to connect with a customer service representative.
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The CSR will ask what type of violation is being reported to
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ensure it gets routed correctly. The CSR may also ask for
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additional details to ensure the inspector has enough information
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to identify the suspected violation.
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To make the call run more efficiently, please have
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prepared the exact address and a description of the violation.
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After reporting through 311 filers can expect a nuisance and
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zoning complaint to be inspected within 3 business days and to be
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contacted by the inspector if they provide contact
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information.
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To file through the SLT mobile app, download the app on your
Filing a code violation report via the CLT+ mobile app
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smartphone after it is downloaded, launch the app and
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select the appropriate request.
Filing a code violation report through www.servicerequest.charlottenc.gov
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Next, let's talk about how to file through
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servicerequest.charlotte.gov. On this page, you need to select a
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request under neighborhoods or zoning for suspected code
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violations.
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To learn more about submitting a report of a suspected code
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violation, visit charlottenc.gov and in the search bar type
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report a code violation.
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Thank you for watching.