Hi, my name is Jane Taylon and I am the code enforcement division
manager for the housing and Neighborhood Services division
at the City of Charlotte.
What is Code Enforcement?
The code Enforcement division is responsible for enforcing
several local ordinances. These include the health and
sanitation ordinance, the minimum Housing Code Ordinance,
the non residential building code ordinance and the zoning
What is the Health & Sanitation Ordinance?
The health and Sanitation Ordinance, also known as the
Nuisance Ordinance, requires property owners to maintain
their premises in a safe and sanitary condition and is only
enforced within the city limits.
Nuisance violations may include overgrown vegetation, junk motor
vehicles and neglected conditions.
What is the Minimum Housing Code Ordinance?
The minimum Housing Code Ordinance sets basic standards
that homeowners, tenants and landlords must follow to ensure
residential properties are in a safe and clean condition.
Housing violations may include an operable smoke and carbon
monoxide detectors, broken windows and electrical, plumbing
or structural issues.
What is the Non-Residential Building Code Ordinance
The non residential building Code Ordinance makes sure our
cities commercial structures are safe and sanitary. It helps make
Charlotte a great place to live and work, and forcing standards
for the healthy upkeep of places where many of us spend our time.
What is the Zoning Ordinance?
The Zoning ordinance outlines how a property can be used
without this type of ordinance. A factory might be built in the
middle of a park or a nightclub next to a school. Zoning
prevents this by ensuring the way a property is used supports
the safety and well-being of its surrounding neighborhood. Zoning
violations include operating a business without a permit, large
commercial vehicles and residential neighborhoods,
construction without permits and property use not allowed for a
Code inspectors are out in the community every day, working
What do code inspectors do?
alongside our partners. We proactively canvas our
neighborhoods to identify and address violations. We partner
with our neighborhood organizations to conduct
outreach efforts through knock and talks to educate our
residents, and we partner with our colleagues in the Community
engagement division to provide targeted outreach as needed for
our residents. One thing to keep in mind is we can't do it alone,
ways that you can help include joining your neighborhood
What can residents do to help?
Or becoming active in your homeowners association, reaching
out to neighbors who may be struggling with property
maintenance to see how you may be able to help and reporting
code concerns to the city. Now let's talk about how to report a
How to Report a Code Violation
suspected code violation. There are three different ways to
report a suspected violation to the city. They are over the
phone using the CLT plus mobile application and through
First, let's talk about how to file a report by phone. To do
Filing a code violation report by phone (311)
this, dial 311 to connect with a customer service representative.
The CSR will ask what type of violation is being reported to
ensure it gets routed correctly. The CSR may also ask for
additional details to ensure the inspector has enough information
to identify the suspected violation.
To make the call run more efficiently, please have
prepared the exact address and a description of the violation.
After reporting through 311 filers can expect a nuisance and
zoning complaint to be inspected within 3 business days and to be
contacted by the inspector if they provide contact
To file through the SLT mobile app, download the app on your
Filing a code violation report via the CLT+ mobile app
smartphone after it is downloaded, launch the app and
select the appropriate request.
Filing a code violation report through www.servicerequest.charlottenc.gov
Next, let's talk about how to file through
servicerequest.charlotte.gov. On this page, you need to select a
request under neighborhoods or zoning for suspected code
To learn more about submitting a report of a suspected code
violation, visit charlottenc.gov and in the search bar type
report a code violation.
Thank you for watching.