To Report a Problem or Request Service:
Call 3-1-1 during the hours of 7 a.m. to 7 p.m. 365 days a year. If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 3-1-1, dial 704-336-7600. Call 9-1-1 in the case of an immediate emergency.
Submit an online request 24/7. If the problem you are reporting or the service you are requesting is not described below, please view the full list of services by category.
CharMeck 311 directs stormwater related problems and requests for service to Storm Water Services staff.
Types of Problems to Report
Pollution in Storm Drains, Streams or Lakes
Storm drains move stormwater directly to local streams and lakes. Only rain should go down the storm drain! Call 3-1-1, orsubmit an online formif you suspect or witness someone dumping pollutants into a storm drain, you see a large amount of soil entering a storm drain and/or if you notice a waterbody (stream, pond, lake) is muddy, foamy, milky in appearance or it has an unusual odor.
Sometimes natural sources of pollen, organic material, and iron bacteria can look like pollution. See
Natural Creek Conditions for more information on these natural conditions. If you are ever in doubt, report it!
Flooding of Streets and Structures
If you feel you are in imminent danger call 9-1-1. Under non-emergency conditions, call 3-1-1 orsubmit an online form to report flooding of a street, house, commercial building, driveway, furnace, air conditioner, or the interior of an accessory structure such as an attached garage. Flooding does not always mean problems with the storm drainage system. Drainage systems, including storm drains, pipes, ditches and creeks, are designed to hold a specific amount of stormwater.
Blockage of Storm Drain or Stream
Storm drains, stormwater pipes, ditches and streams can become blocked by sediment or debris. Call 3-1-1 orsubmit an online form to report significant blockages and/or a blockage that could pose a threat to a house, commercial building, driveway, public sidewalk or street.
or Sinkholes near Storm Drainage Infrastructure
Visible holes, active soil settlement, and sinkholes near stormwater infrastructure are typical indicators that a pipe is broken or some other problem exists. Call 3-1-1 orsubmit an online form to report these concerns, especially those requiring attention to ensure safety on a publicly maintained street.
Construction Site Erosion and Sediment Control
When land is developed, proper control measures are required to retain sediment on site and prevent soil erosion. If you observe significant offsite sediment from a construction site or a site without perimeter measures like sediment fencing, call 3-1-1 orsubmit an online form
Severe Streambank Erosion
There are more than 3,000 miles of streams in Mecklenburg County that are part of the storm drainage system. All streams naturally erode over time. It is nature’s way of creating meanders to slow the water down. Call 3-1-1 orsubmit an online form to report severe streambank erosion that could pose a threat to a house, commercial building, driveway, public sidewalk or street.
Storm Water Fees and Billing
General information about fees and billing can be found under the
Fees section of this website. Call 3-1-1 if you have specific questions regarding your bill.
Charlotte-Mecklenburg Storm Water Services is a public entity subject to the North Carolina Public Records Law. Any information you provide is potentially subject to disclosure pursuant to a public records request.