Respond

Emergency Operations Center

The Charlotte-Mecklenburg Emergency Operations Center (EOC) is instrumental in our team’s daily operations and response efforts. Our EOC brings our community responders together in the event of a disaster or emergency. It is the hub for a coordinated response that includes information sharing, command and control decisions, and resource distribution.

EOC operations provide a comprehensive strategic overview or “big picture” for disasters, emergencies, and planned events. They are responsible for collecting and analyzing data, making decisions that protect life and property, and maintaining standard operations, all within the scope of applicable laws.

In addition to activation for disasters or emergencies, our Emergency Operations Center (EOC) is co-located with the Charlotte-Mecklenburg Emergency Management Office (CMEMO). It is considered warm, meaning that the EOC is ready for activation seven (7) days a week, twenty-four (24) hours each day, three hundred and sixty-five (365) days per year.

Our office also maintains a backup EOC at an alternate location that may be used if our primary EOC is inaccessible. We have also established a system to operate a virtual EOC with enhanced technology should an incident require these accommodations.