Digital Engagement and Communications Platform

Anticipated Posting Date: 2026-10-12

  • Reference numberN/A
  • StatusUpcoming
  • SummaryThe City of Charlotte is seeking an enterprise digital engagement and communications platform to support community, customer, employee and organizational initiatives. The platform will provide integrated tools to share information, create digital project spaces, manage meetings and engagement activities, communicate with and manage audiences, collect feedback, and analyze and report results.

The solution should support a range of uses from one-way information sharing to multi-phase initiatives where participants can meaningfully shape City decisions.

Requirements

Insurance Requirements

The City requires the awarded vendor(s) to obtain and maintain the following insurance coverage types:

  • General Liability $1,000,000
  • Workmens Compensation $500,000
  • Auto Liability

Estimated Total Value

The total project value is anticipated to be:

  • $250,000-$499,000

Contract Term

The term of the project is anticipated to be:

  • Initial contract term of three years, with two additional one-year renewal options

Contact details

Lindsay Machak
Lindsay.Machak@charlottenc.gov

Bid Details

Department: Communications

Commodity Code(s): 811620 – Cloud-based software as a service

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