Frequently Asked Questions

Use this resource to better understand the City of Charlotte’s application process, from submitting your application to next steps after applying.

Tips Before Applying:

Carefully review the job posting to confirm you meet the minimum requirements before applying.
Make sure that you are including all resumes, cover letters, and any supporting documents needed on your application. Only information included in your application will be considered.
Do not wait until the last day to apply. Submitting early allows time to address technical issues before the deadline.
External job boards may display outdated or fake postings. Always apply through the City of Charlotte’s official job site for the most current openings and deadlines.
Monitor the email address associated with your Workday account for updates or tasks.

Application Deadline

Applications must be submitted on or before 11:59 p.m. on the posted closing date.

For example, if a job posting closes on March 15, applications must be submitted no later than 11:59 p.m. on March 14. Applications cannot be accepted after the deadline. Resumes or inquiries submitted after a job has closed will not be considered.

External job boards may display outdated postings. Always refer to the City’s official job site for current openings and deadlines.

Workday Account Setup

Why did the City of Charlotte transition to Workday?

The City of Charlotte uses Workday to support a consistent and efficient hiring process. The platform simplifies applying for jobs by allowing candidates to submit applications, track their status, and receive updates in one centralized system.

How do I apply for jobs in Workday, and do I need to create a new account?

To apply for City of Charlotte jobs, you will need to create a new Workday account. This account is unique to the City and is used exclusively to access our career site. Once logged in, you can search and apply for positions, track your application status, and manage your candidate profile. For step-by-step instructions, refer to the Workday Guide for External Candidates, which covers account setup, job alerts, applying for positions, and managing applications.

What should I do if my Workday account is locked?

Workday automatically locks an account after multiple unsuccessful login attempts. If your account is locked, please wait 24 hours for it to automatically unlock before trying again. To avoid future lockouts, use the “Forgot Password” option if you are unsure of your login credentials.

General Information

I missed the deadline to apply for a position. How can I apply if the posting is closed?

If the application deadline for the position has passed, we are unable to accept late submissions. We understand that unforeseen circumstances may arise, and we encourage you to keep an eye on our future job postings. Applications must be submitted before 12:00 a.m. (midnight) on the posted closing date. This means the last day to apply is the day before the listed closing date.

How can I reapply to a job? The system is not allowing me to reapply.

Candidates cannot submit multiple applications for the same job posting. Some roles may allow reapplication, but this will vary by job posting.

How can I update my contact information after I have submitted my application?

You can update your contact information on your profile, and it will automatically update on all your submitted applications.

Application Management and Process

How can I confirm my application was submitted and track its status in Workday?

After submitting your application, you can confirm its submission and track its status by logging into Workday and navigating to the "My Applications" section. Here, you’ll find a list of all your applications along with their current statuses.

How can I submit my updated resume after I submit my application?

Once you submit your application, you will not be able to make any changes. Make sure your resume is final before submitting.

I received a rejection email and would like to know why I was not selected for the position if I meet the qualifications.

Our job market is very competitive, and we receive numerous applications. Although we can't provide specific feedback on each one, we acknowledge and value the effort you put into your application. We encourage you to keep an eye on our career opportunities, as your qualifications might align well with upcoming roles.