Mailing addresses:
City of Charlotte - Charlotte-Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202
Mecklenburg County - Charlotte-Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202
By phone:
CharMeck 311
Residents within Mecklenburg County can dial 311.
If outside the county, please dial 704.336.7600.
Business hours:
City and County offices
The City of Charlotte and Mecklenburg County business hours are 8 a.m. to 5 p.m., Monday through Friday. Offices are closed on recognized holidays (see below).
CharMeck 311
Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. The call center is closed on weekends and City-recognized holidays (see below).
Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance. You can also make service requests online 24 hours a day, 7 days a week at Charlotte Services site.
City- and County-recognized holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day + day after Thanksgiving
- Christmas + one day