About Us

About Storm Water Services

​​​​​​​​​​​​​Established in the early 1990’s, Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes the City of Charlotte, the surrounding towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville, and Mecklenburg County.

What We Do

Storm Water Services works year-round to manage the runoff from rainfall, reduce the risk of flooding, restore floodplains and protect the water quality of surface waters county-wide. We accomplish this by:

  • Repairing and replacing aging storm drainage infrastructure

  • Restoring severely eroded streams and floodplains to hold excess rain

  • Mapping floodplains to protect drainage capacity and manage floodplain development

  • Responding to residents who call 3-1-1 to report drainage and flooding concerns

  • Monitoring surface waters for evidence of pollutants

  • Enforcing ordinances to protect surface waters

  • Educating residents about flood safety, pollution prevention and volunteer opportunities


Charlotte-Mecklenburg Storm Water Services staff includes both City of Charlotte and Mecklenburg County employees. Staff coordinates closely to provide comprehensive stormwater services and ensure service to residents is seamless.

The Towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville are responsible for smaller streams and manmade drainage systems draining less than one square mile within each jurisdiction.

Storm Water Advisory Committee (SWAC)

Charlotte-Mecklenburg Storm Water Services works under the guidance of the Storm Water Advisory Committee (SWAC). The advisory committee:

  • reviews policies

  • hears appeals and decides on violations, fee credits, service charges and adjustments

  • evaluates capital and operational programs and budgets

  • makes recommendations or comments to elected officials

​Awards & Accomplishments

We are honored to have received awards in recognition of our efforts:

  • National Association of Flood and Stormwater Management Agencies Excellence in Communications and Stormwater Management Green Infrastructure Awards Program

  • The Water Environment Federation National Municipal Stormwater and Green Infrastructure “Overall Performance” Award

  • Charlotte Storm Water Services Granted Regional General Permit (RGP)

    Charlotte Storm Water Services has achieved an unprecedented designation among municipal organizations in the Carolinas that will save time, money and headaches. On April 24, the U.S. Army Corps of Engineers (USACE) and NC Department of Environmental Quality (NCDEQ) issued a regional general permit (RGP) to Charlotte Storm Water Services (CSWS).  The federal Clean Water Act requires that impacts to streams, wetlands and ponds are approved by the USACE and NCDEQ.  Typically, projects that affect these waters require submittal of a Nationwide Permit application, with a 45-to-60 day review by these agencies.

    The RGP is a 5-year programmatic permit that covers the vast majority of CSWS’s activities and eliminates the need for formal federal and state agency approval for many projects.  This is the first and, to date, only programmatic RGP issued to a municipal organization in the Carolinas.  That the RGP was issued solely to CSWS is a testament to the group’s quality of work.  RGP will benefit Charlotte residents because it (A) saves time, (B) cuts costs, (C) reduces uncertainty through the project approval process, and (D) provides CSWS with more flex​ib​ility in project design and implementation. ​More information on the RGP can be found below:

  • The U.S. Environmental Protection Agency (EPA) has awarded Charlotte Mecklenburg Storm Water Services with the regional 2017 EPA Rain Catcher Award in the Municipal Category. The EPA Region 4 Rain Catcher Award recognizes excellence in the implementation of stormwater green infrastructure practices.

    CMSWS won for the Charlotte-Mecklenburg Schools South Park Watershed Enhancement Project. The project is an innovative stormwater control measure (SCM) retrofit project implemented by CMSWS at an existing 71 acre school campus site in Charlotte. It includes 5 SCMs - two bioretention areas, a wet pond, an infiltration trench, and a detention basin sand filter (2017)​.

    More information on the award and the project can be found below:

  • Overall Highest Score in the national Municipal Stormwater and Green Infrastructure Awards Program, held by the Water Environment Federation in cooperation with the US Environmental Protection Agency, in recognition of our comprehensive stormwater program and leadership in stormwater management issues, green infrastructure initiatives and reducing stormwater pollution of streams and lakes (2015).

  • First place award for Public Awareness of Flooding for Sing the Jingle flood safety campaign, National Association of Flood & Stormwater Management Agencies (2014).

  • Superior Award for "Build an A.R.K." (Awareness, Responsibility, Knowledge) flood safety campaign, National Association of County Information Officers (2013).

​Who to Contact

​Billing Questions

Call 3-1-1

​Drainage Concerns

Call 3-1-1

​Communication Team

​Floodplain Inquiries

Tim Trautman, PE, CFM, Mecklenburg County

Geographic Information Systems (GIS)

Samantha Willis, City of Charlotte

James Scanlon​, Mecklenburg County

Media Inquiries​

Leo Caplanides, City of Charlotte

John Wendel, Mecklenburg County

Permitting and Compliance

Jordan Miller, City of Charlotte

Don Ceccarelli, PE, Mecklenburg County

Program Administration

Kruti Desai, PE, Division Manager, City of Charlotte

Dave Canaan, Director, Mecklenburg County

Sediment and Erosion Control

Call 3-1-1

Storm Drainage Improvement Projects

Matthew Gustis, PE, City of Charlotte

Report Surface Water Pollution

Call 3-1-1

Water Quality (surface waters)

Marc Recktenwald, City of Charlotte

Rusty Rozzelle, Mecklenburg County

Water Quality Outreach, Education and Volunteers

​Sharnelle G ​Currence, City of Charlotte

David Caldwell, Mecklenburg County


​City of Charlotte Storm Water Services

​Mecklenburg County Storm Water Services