CATS is conducting its Customer Satisfaction Survey Oct. 8–25 across all services. Riders may be invited to complete a brief, confidential survey from staff in green vests. Your feedback guides service improvements, and participants may enter a prize drawing.
Published on December 17, 2024
Rider’s Alert All RoutesEffective: Dec. 17, 2024
Real-time Service Outage
Real-time bus arrivals in the CATS-Pass app and Travel Tools on ridetransit.org will not be available between 10 a.m. and 2 p.m. Tuesday, Dec. 17, due to system maintenance. Purchasing tickets and planning trips on the CATS-Pass app will continuing working as usual.
For questions or concerns, community members can speak to CATS customer service at 704-336-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-336-7433.