Charlotte Transportation Center:
If you are uptown or making a connection at the Charlotte Transportation Center, visit the center's information booth, located at 310 East Trade Street. You can purchase passes, get schedule information, help with connections and trip planning, purchase special IDs and speak with one of our customer service representatives.
We are open during the following hours:
Monday through Friday: 5:30 a.m. - 7 p.m.
Saturday and Sunday: 7:00 a.m. - 11: 30 p.m. & 12:30 p.m. - 4:00 p.m.
Lost and Found:
If you have misplaced an item, CATS provides a process to reclaim items turned in. With over 80,000 customer trips per day, CATS cannot stop each vehicle to look for misplaced items. However, items that are turned in are sent to the Charlotte Transportation Center on a daily basis and cataloged. To claim a lost item, visit the CATS Customer Service office located in pavilion A at the Charlotte Transportation Center from 8:00 a.m. to 5:00 p.m. Monday - Friday or give us a call at 704.336.3159.
CATS cannot guarantee that any or all items will be turned in. Because of the quantity of items left and turned in on CATS vehicles, we cannot keep them indefinitely. Thus, by using CATS property or services, you agree that any items found or delivered to CATS that are not lawfully claimed within 30 days will become property of the City of Charlotte and may be disposed of by law.
To claim a lost item visit the CATS Customer Service office located in pavilion A at the Charlotte Transportation Center from 8:00 a.m. to 5:00 p.m. Monday - Friday or give us a call at 704.336.7433.