As part of the ongoing South End Station construction, existing rail trail closures remain in place. To learn more, view a map detailing detours, or find bicycle and pedestrian detours, please click the link below.
The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
To help improve our services, CATS implements service changes three times a year in February, June, and October. For temporary detours or construction related events, please refer to our active rider alerts which you can find by clicking this link: View All Rider's Alerts
A service change is when CATS makes adjustments to our services to improve reliability, adjust schedules, modify routing, or otherwise better meet the needs of our customers. Potential service changes include modifications to existing route alignments, route schedules, and large- scale changes to bus stops or stations along a route. Service changes also include the implementation of any new routes or services.
Service changes typically occur on the first Monday of every February, June, and October of each calendar year. CATS may adjust the implementation date/month for service changes as needed.
Service changes are developed based on an evaluation of ridership, potential demand, on-time performance, along with suggestions from bus operators, and customer service requests.
CATS also uses this feedback to develop our short-range service plans which provides guidance for service changes over a 5-year period. The Better Bus Plan is the current short- range plan and provides the framework on planned service changes proposed for implementation between 2026-2031
CATS has two types of service changes, a major service change and a minor service change as defined in our current Title VI program.
Major service changes are changes that impact more than 25% of a route’s scheduled revenue miles or hours. Major service changes require CATS to perform a Title VI evaluation, hold public meetings to gather input on the proposed changes, and obtain board approval/adoption before implementation
The CATS Transit Service Guidelines (MTC-06) are a set of policies that guide CATS’ decision- making process for each service change. This policy defines targets for ridership, bus stop placement, service frequency, fleet type, performance monitoring and more
October 2025
July 2025
February 2025
October 2024
During future public comment periods, presentation materials can be found here.
No current public meetings or open surveys.
Future meeting information and surveys will be available here.