Beginning in November and continuing through early December, CATS will begin the next phase of system upgrades along the Blue Line, which will require scheduled single-tracking periods and Rail Trail detours near the new pedestrian crosswalk by Publix. These improvements support construction of the new station in South End and essential maintenance.
Published on May 26, 2026
All Routes
Effective: May 22, 2026
The CATS-Pass app has gotten some updates to make your transit experience as seamless as possible!
What's new? We’ve made your checkout experience more secure and reliable, and we changed the color of the 'Report a Problem to CATS' button so it’s easier to find. Plus, you can now track your ride live from start to finish using the trip planner. This is complete with real-time location details and notifications.
Please note, the update within the app has cleared all previously saved payment options. You will need to re-enter your payment card information.
Thank you for your cooperation and patience as we complete this upgrade!
For questions or concerns, community members can speak to CATS Customer Service at 704-336-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge) please email telltransit@charlottenc.gov or call 704-336-7433.