CATS is conducting its Customer Satisfaction Survey Oct. 8–23 across all services. Riders may be invited to complete a brief, confidential survey from staff in green vests. Your feedback guides service improvements, and participants may enter a prize drawing.
Published on September 09, 2026
Route: 4
Effective: Sept. 10-11
Due to a gas line installation on eastbound Parkwood Avenue between Parson Street and Umstead Street, CATS Bus Route 4 will operate on outbound detours beginning at 9 a.m. on Thursday, Sept. 10, and ending at 4 p.m. on Friday, Sept. 11.
Riders should expect additional travel time and bypassed stops as buses operate on detours.
Pegram St & 20th St
Pegram St & Parkwood Ave
Parkwood Ave & Umstead St
Parkwood Ave & Hawthorne Ln
Pegram St & 17th St
Use the CATS-Pass app for live vehicle tracking and trip planning. For questions or concerns, riders can speak directly to a customer service representative at 704-366-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-336-7433. Call Center open Monday through Friday 5:30 a.m. - 7 p.m.; Saturday and Sunday 7 - 11:30 a.m. & 12:30 - 4 p.m.