CATS is conducting its Customer Satisfaction Survey Oct. 8–25 across all services. Riders may be invited to complete a brief, confidential survey from staff in green vests. Your feedback guides service improvements, and participants may enter a prize drawing.
Published on September 18, 2026
Route: All Routes
Effective: Sept. 21 – 26
CATS is announcing its participation in See Tracks? Think Train! Week, taking place Sept. 21 – 26. This annual initiative, in support of Operation Life Saver, aims to promote awareness, education and action around rail safety. Each day highlights a different theme to help prevent accidents and save lives on and around our tracks.
We invite our customers and community to participate in See Tracks? Think Train! Week events and engage with CATS’ social media platforms for valuable safety tips and updates!
Kicking off the week with Safety Tips from our CATS Staff
Law Enforcement and CATS staff team up to promote safe practices and eliminate risky behaviors near rail crossings
Partnership with community partners and CATS staff located along the Blue Line alignment.
Join us for a live Broadcasting with Power 98s’ morning MADDHOUSE at Scaleybark Station (rescheduled from Wednesday due to weather)
Wear red in support of See Tracks? Think Train week!
South End Station Name Reveal Event
Safety and Security Pops up in Partnership with PSS and CMPD St
Rail Safety is a collective responsibility shared by CATS, our customers, employees, operators, pedestrians and the community. Many accidents at railroad crossings are preventable through increased awareness and adherence to safety guidelines.
Additional information on how to stay safe around train tracks and crossings is available on the CATS Rail Safety webpage.
Use the CATS-Pass app for live vehicle tracking and trip planning. For questions or concerns, riders can speak directly to a customer service representative at 704-366-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-336-7433. Call Center open Monday through Friday 5:30 a.m. - 7 p.m.; Saturday and Sunday 7 - 11:30 a.m. & 12:30 - 4 p.m.