CATS is conducting its Customer Satisfaction Survey Oct. 8–25 across all services. Riders may be invited to complete a brief, confidential survey from staff in green vests. Your feedback guides service improvements, and participants may enter a prize drawing.
Published on October 12, 2026
Route: Gold Line
Effective: Oct. 24 – 26, 2026
CATS will suspend Gold Line service beginning at 2 a.m. Saturday, Oct. 24 through 4 a.m. Monday, Oct. 26 as part of the annual fall rail shutdown.
This shutdown will only affect the Gold Line. The Blue Line will operate normally throughout the weekend.
Due to road construction and closures along Trade Street in coordination with CDOT, CATS will not run a bus bridge service during the shutdown. Customers can still access destinations along the Gold Line using nearby CATS routes listed below.
Route 1 (Mount Holly)
Route 7 (Beatties Ford)
Route 8 (Tuckaseegee Rd)
Route 9 (Central Ave)
Route 14 (Providence Rd)
Route 15 (Randolph Rd)
Route 17 (Commonwealth Ave)
Route 27 (Monroe Rd)
CATS coordinates rail shutdowns twice a year to conduct routine maintenance that ensures long-term infrastructure reliability. For this work to be safely completed by construction crews, electrical overhead wires must be powered down.
Find available travel information in the CATS-Pass app or call customer service at 704-336-7433.
Use the CATS-Pass app for live vehicle tracking and trip planning. For questions or concerns, riders can speak directly to a customer service representative at 704-366-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-336-7433. Call Center open Monday through Friday 5:30 a.m. - 7 p.m.; Saturday and Sunday 7 - 11:30 a.m. & 12:30 - 4 p.m.