Give your thoughts on the CATS Brand!

Published on September 29, 2026

Rider’s Alert

Route: All Routes

Effective: Sept. 29, 2026


Your voice matters! CATS is calling on our community to provide their thoughts and help shape the future of our transit system’s brand.

The survey is available now! Results from this survey will help the agency evaluate current CATS branding and the potential for a new brand.

Be a part of CATS’ future! Take the survey available here: Brand Perception Survey


Use the CATS-Pass app for live vehicle tracking and trip planning. For questions or concerns, riders can speak directly to a customer service representative at 704-366-7433.



The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-336-7433. Call Center open Monday through Friday 5:30 a.m. - 7 p.m.; Saturday and Sunday 7 - 11:30 a.m. & 12:30 - 4 p.m.

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