Customer Surveys – CATS Wants Your Feedback

Published on April 13, 2026

Rider’s Alert

All Routes
Effective: April 13-May 10, 2026

Enter to win transit passes when you complete customer satisfaction surveys for rail and/or bus!

RAIL

Enter to win one of five weekly transit passes! Just click the link below and complete the online survey. If you want to be entered into the drawing, we’ll need some contact information, and that’s it! Five lucky winners will be randomly selected to win a weekly pass through CATS-Pass app. (One entry per person. Winners will be notified by June 30, 2026.) Participate in our fixed route survey, if you use those services, for additional opportunities to win!

The survey will remain open for responses through May 10, 2026.

 Take the survey here Responda la encuesta aquí

FIXED ROUTE BUS

Enter to win one of five weekly transit passes! Just click the link below and complete the online survey. If you want to be entered into the drawing, we’ll need some contact information, and that’s it! Five lucky winners will be randomly selected to win a weekly pass through CATS-Pass app. (One entry per person, per survey. Winners will be notified by June 30, 2026.) Participate in our rail survey, if you use that service, for additional opportunities to win!

The survey will remain open for responses through May 10, 2026.

Take the survey here Responda la encuesta aquí

For questions or concerns, riders can speak directly to a customer service representative at 704-336-7433.

The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge) please email telltransit@charlottenc.gov or call 704-366-7433.