Customer Satisfaction Survey

Published on April 22, 2025

CATS wants your feedback!

Enter to win a 4-pack of yellow paratransit passes! Just click the link below and complete the online survey. If you want to be entered into the drawing, we’ll need some contact information, and that’s it!

Five lucky winners will be randomly selected to win (One entry per person, per survey.) Winners will be notified by August 11, 2025.

The survey will remain open for responses through June 29, 2025.

For questions or concerns, riders can speak directly to a customer service representative at 704-336-7433

The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge) please email telltransit@charlottenc.gov or call 704-366-7433