As part of the ongoing South End Station construction, existing rail trail closures remain in place. To learn more, view a map detailing detours, or find bicycle and pedestrian detours, please click the link below.
The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
Published on March 30, 2026
All Routes Effective: April 3, 2026
The CATS Call Center, Pass Sales and Information Office at the Charlotte Transportation Center will operate on a regular weekend schedule, open from 7 a.m. to 4 p.m., Friday, April 3 in observance of Good Friday. Administrative offices and Lost and Found will be closed.
Bus, rail and paratransit services will operate on a regular weekday schedule with no modifications for the holiday.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-366-7433.