Bus and Rail Customer Surveys

Published on April 16, 2024

Rider’s Alert
All Routes
Effective: April 8 – May 5, 2024

Bus and Rail Customer Surveys – We Want Your Feedback!

The Charlotte Area Transit System (CATS) is requesting bus and rail customer feedback! Please follow the links below to complete the online surveys. The surveys will close Sunday, May 5, 2024.

Those who complete the survey will have the option to provide their contact information and be entered into a drawing to win weekly transit passes. Winners will be randomly selected and notified by June 5, 2024.

Bus Surveys:

English – https://imperial.eu.qualtrics.com/jfe/form/SV_d0t7DjKnsSj7EVM

Español – https://imperial.eu.qualtrics.com/jfe/form/SV_eycwH3oORzWUzRQ

Rail Surveys:

English – https://imperial.eu.qualtrics.com/jfe/form/SV_6fbWR9EY9kDWB1A

Español – https://imperial.eu.qualtrics.com/jfe/form/SV_7ZDL3LZtWa3wfOe

For questions or concerns, community members can speak to CATS customer service at 704-336-RIDE (7433).

The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge) please email telltransit@charlottenc.gov or call 704-336-RIDE (7433).