1. Have your fare ready.
You may set up a payment account in the CATS-Pass app and pay by credit card or reloadable cash products, such as the Cash App or Venmo debit card, at the time of booking. Monthly and Weekly paper passes are also accepted. All-Access Passes are only accepted through the CATS-Pass app, and cash is not accepted on CATS Micro vehicles. The fare is $2.20 each way for each passenger.
2. See where CATS Micro stops.
When you schedule a trip, you will confirm the address or name of the locations where you would like to be picked up and dropped off. The app will then assign you a safe “pickup point” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away from your current location. Check the app for walking directions and follow your driver’s progress in real-time so you know exactly when to head to your pickup point. If using the customer service line to book your trip, please note there may be difficulty in confirming exact pickup location and it is recommended to use the CATS-Pass app when possible.
3. Make sure to book for everyone in your party.
When booking, you are booking one seat. Fare for one seat in CATS Micro is $2.20. At the time of booking, you will have the option to add additional companion(s), however this will require an additional fare. Note you will need to make this request if speaking directly with a CATS customer service representative via 704.336.7433.
4. Know the requirements for children.
Riders aged 13 and older may ride CATS Micro independently. However, children 12 and under must be accompanied by an adult for their safety. For young children, please keep in mind that booster or child seats are not provided by the CATS Micro service. Per North Carolina law, children under the age of 8 must be secured in a child restraint system, such as a car seat or booster seat. Users must bring the appropriate booster or child seat when using the service.
5. Request an accessible vehicle, if needed.
If you need an ADA-accessible vehicle for any reason, be sure to request it during the booking process. When booking on the CATS-Pass app please select the appropriate accessory on the booking page of the app to ensure that the vehicle coming to pick you up meets your needs. If booking your trip through the call center, please make sure to share your request with the representative.
6. Know what you can bring.
Only bring items along that you can safely navigate and handle on your own while traveling on CATS Micro services. Items may not block access for other patrons onboard the vehicle unless you book an additional seat for your item. Only service animals are allowed on CATS Micro trips.
7. Cancel or change your trip.
Once your trip is confirmed, you cannot change the pickup location or destination. To modify your destination, you must cancel the current trip and rebook a new one. If for some reason you are no longer able to make your ride, please cancel as soon as possible. Cancellations must be made before your driver arrives, or you will be considered a no-show and your ride will not be refunded. Please note that if you cancel two consecutive trips, you will be temporarily blocked from booking new trips for two hours.