The Way to Pay

Paratransit driver helping a rider in a wheelchair on the paratransit bus

Paratransit yellow tickets now have a new look. If you have any yellow tickets with the old design don’t throw them away, you can still use them.

Image of the cover of the paratransit yellow ticket book

Drivers cannot accept cash so you must have a Paratransit yellow ticket or Paratransit monthly pass. If you plan to ride more than 40 one-way trips during a month, the Paratransit monthly pass may be a better value since it provides UNLIMITED rides. Just remember, passes cannot be returned for refunds.

You can purchase Paratransit monthly passes and books of ten Paratransit yellow tickets at: Charlotte Transportation Center, Information Center
310 East Trade Street
Charlotte, NC 28202

Alternative Ways to Purchase Passes:

1. By Mail: Send a check or money order, payable to the City of Charlotte to the Charlotte Transportation Center, Information Center, 310 East Trade Street, Charlotte, NC 28202. Please include your CATS Paratransit ID number on the bottom of the check or money. 

2. Online: Paratransit customers may also choose to order yellow tickets or monthly passes online through CATS Online Pass Sales. Visit here for online sales: https://secure.ridetransit.org/psales/ 

3. Pass Outlets: Passes can also be purchased at most Harris Teeter locations and several pass sales outlets throughout Charlotte NC. Visit here to see outlet locations:  https://www.charlottenc.gov/CATS/Fares-Passes/Pass-Sale-Locations