As part of the ongoing South End Station construction, existing rail trail closures remain in place. To learn more, view a map detailing detours, or find bicycle and pedestrian detours, please click the link below.
The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
Published on May 12, 2026
All Routes
Effective: May 21, 2026
As CATS is working to implement Better Bus over the next five years, we need your help in setting service priorities for year one. Recommended service improvements include high frequency service, bus stop improvements and the deployment of CATS Micro throughout Mecklenburg County. Join us for a virtual public meeting Thursday, May 21 at 6 p.m., livestreamed on CATS YouTube which you can view through this link: Better Bus Virtual Meeting.
In-person meetings are being scheduled and will be announced soon. To learn more and provide feedback via a survey, visit the Better Bus webpage by selecting this link: About Better Bus
Once service priorities have been established, CATS will conduct additional engagement to share the recommended improvements for future service changes occurring between October 2026 and June 2027.
For questions or concerns, riders can speak directly to a customer service representative at 704-336-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-366-7433.