Tell Us How We’re Doing: Customer Satisfaction Survey

Published on October 08, 2026

Rider’s Alert

Route: All bus routes, Blue Line, Gold Line, STS, CATS Micro

Effective: Oct. 8 - 25, 2026

Starting today, CATS is asking riders to rate their transit experience in our 2026 Customer Satisfaction Survey. You may be invited to take part while riding a bus, the Blue Line or the Gold Line. STS and CATS Micro customers also may be invited to participate.

Survey team members wearing green vests and official CATS badges will hand out a short paper survey that takes less than 10 minutes to complete. If you are standing or would rather answer online, ask the surveyor for the QR code. Spanish versions are available.

The survey asks how satisfied you are with on-time service, cleanliness, safety, staff courtesy, rider information, fares and more. Your answers help CATS decide how to prioritize improvements to our service.

What to expect:

  • Participation is voluntary, and your answers are confidential. You may skip any question.

  • Complete the survey and you may enter a drawing for a $100 Visa gift card plus a year of free rides on CATS.

  • Surveyors will never ask for your Social Security number or bank account information.

  • Your answers will not affect your fare, your eligibility in discounted fare programs or your STS eligibility.

Customer Service Contact:

Phone: 704-366-7433

Email: telltransit@charlottenc.gov

Use the CATS-Pass app for live vehicle tracking and trip planning. For questions or concerns, riders can speak directly to a customer service representative at 704-366-7433.

The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-336-7433. Call Center open Monday through Friday 5:30 a.m. - 7 p.m.; Saturday and Sunday 7 - 11:30 a.m. & 12:30 - 4 p.m.

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