CATS is conducting its Customer Satisfaction Survey Oct. 8–25 across all services. Riders may be invited to complete a brief, confidential survey from staff in green vests. Your feedback guides service improvements, and participants may enter a prize drawing.
Published on July 02, 2026
Beginning July 15, 2026, CATS Special Transportation Service (STS) will begin operating at 4:50 a.m.
Trips before 4:50 a.m. will no longer be available.
If you have a trip scheduled before 4:50 a.m. on or after July 15, please reschedule your trip by calling: 1-833-656-7699.
Mint Hill service hours are not changing.
STS trips must be scheduled one to five days in advance.
To schedule a ride, please call: 1-833-656-7699
Reach out to CATS Customer Service with any question by calling the following number: 704-336-7433