As part of the ongoing South End Station construction, existing rail trail closures remain in place. To learn more, view a map detailing detours, or find bicycle and pedestrian detours, please click the link below.
The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
Published on April 14, 2026
All Routes Effective: April 18, 2026
CATS will host a Rail Safety and Security Fair Saturday, April 18 from 10 a.m. to 1 p.m. at JW Clay Station along the Blue Line. The interactive community event is designed to educate, engage and empower riders and families regarding safe transit behaviors, personal safety awareness and emergency preparedness. Attendees will have the opportunity to experience six activations, demonstrations, giveaways and entertainment from a local radio station.
For questions or concerns, riders can speak directly to a customer service representative at 704-336-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge) please email telltransit@charlottenc.gov or call 704-336-7433.