What types of tickets can I purchase in the app?
The following tickets can be purchased in the CATS-Pass app:
Adult: Local bus and LYNX One-Way, One Day, Weekly and Monthly; Express bus One-Way and Monthly; Express Plus bus One-Way and Monthly
Senior and ADA/Disabled: Local bus and LYNX One-Way and Monthly; Express bus One-Way and Monthly; Express Plus bus One-Way and Monthly
Youth: Local bus and LYNX One-Way, Express bus One-Way and Express Plus bus One-Way produce a valid (Active) ticket is punishable by arrest or criminal citation. Criminal citation can result in a $50 fine.
Can I view my active ticket or activate a ticket when I have no or poor cell service, like in the tunnel?
You can view the "Wallet" section offline, including active tickets, non-active tickets and expired tickets. You also can activate tickets while your phone is offline, but the ticket will only be available for 60 minutes. After that hour, your phone must reconnect to the Internet to view the ticket again. The other features of the CATS-Pass app, like the trip planner, can only be used when online.
How do I get a printed receipt for my ticket?
Choose "History" in the CATS-Pass "Wallet" section. Select the purchase order. Use the export icon in the upper right corner to email a receipt for each transaction.
Do transit tickets cost more using the CATS-Pass app?
No, the cost of a ticket purchased using the CATS-Pass app is the same as tickets purchased from a Ticket Vending Machine (TVM), or other pass sale location.
Can changes be made after a ticket is purchased?
No, once a ticket is purchased changes cannot be made. To learn more about the refund policy, view the CATS-Pass Terms and Conditions.
What should I do if I bought the wrong ticket?
All refunds will be reviewed on a case-by-case basis and refunded at the discretion of management. Please contact CATS Customer Service at 704.336.7433 or via email at email@example.com.
How do I view my purchased tickets?
On the home screen, click the "Wallet" button to view your tickets. All active tickets will be displayed directly on the home screen.
Can I buy a ticket for another person or group of people?
Tickets can be purchased for people traveling with you. Tickets cannot be sent electronically to another person's phone. Activate all tickets for people in your group before boarding the bus or train.
Can I buy tickets days in advance of my travel?
Tickets can be purchased in advance. Non-activated tickets are stored in your "Wallet". Do not activate your ticket until shortly before you board the bus or train. Tickets expire 60 days after purchase date.
How long can I keep a non-activated ticket?
Non-activated tickets will expire 60 days from the purchase date. There are no refunds for expired tickets.
If I purchase a ticket in the app do I need to print it?
You do not need to print a ticket. Go to the "Wallet" option and activate the ticket before boarding. Show the ticket on your smartphone to the bus operator or fare enforcement officer when required.
How do I activate my ticket?
To activate the ticket, slide the "Slide to activate" button on the bottom of the ticket. Once the ticket is activated, "RECENTLY ACTIVATED" will display on the screen, the timer will begin to countdown to the ticket expiration, and you will see a live-motion image in the background.
If I have a ticket that's purchased but not active, can I get a fine for fare evasion?
There are no free rides. You must activate your ticket before boarding and show the ticket on your smartphone to the bus operator or fare enforcement officer when required. Failure to produce a valid (Active) ticket is punishable by arrest or criminal citation. Criminal citation can result in a $50 fine.