The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
Please also look for holiday notices on our vehicles or call customer service at 704-336-7433
CATS has the ability to have translated in braille services schedules and other documents and- information. To request braille documents contact CATS customer service at 704-336-7433 or email Telltransit@charlottenc.gov