The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
CATS riders with eligible, same-day transit passes must enter the MAA LoSo Garage in the designated CATS lane and retrieve a ticket. Riders can then use their transit pass to validate their parking and exit the deck free of charge. There are no spaces exclusively reserved for CATS, riders can park in any space that is not marked as reserved.
For questions or concerns, riders can press the help button located on the ticket box. Riders can also speak directly to a customer service representative at 704-336-7433.