The Way to Pay

Paratransit driver helping a rider in a wheelchair on the paratransit bus

Drivers cannot accept cash so you must have a STS yellow ticket or STS monthly pass. If you plan to ride more than 40 one-way trips during a month, the STS monthly pass may be a better value since it provides UNLIMITED rides and is good on ALL CATS modes. Just remember, passes cannot be returned for refunds.

You can purchase STS monthly passes and books of ten STS yellow tickets at: Charlotte Transportation Center, Information Center
310 East Trade Street
Charlotte, NC 28202

Alternative Ways to Purchase Passes:

1. By Mail: Send a check or money order, payable to the City of Charlotte to the Charlotte Transportation Center, Information Center, 310 East Trade Street, Charlotte, NC 28202. Please include your CATS Paratransit ID number on the bottom of the check or money. 

2. Online: STS customers may also choose to order yellow tickets or monthly passes online through CATS Online Pass Sales. Visit here for online sales: https://secure.ridetransit.org/psales/ 

3. Application: ADA STS application(PDF, 366KB) please forward both completed forms to: ADARIDE 19300 S. HAMILTON AVE SUITE #120 GARDENA, CA 90248 or FAX to (310) 410-0239 or email to info@adaride.com

4. Pass Outlets: Passes can also be purchased at most Harris Teeter locations and several pass sales outlets throughout Charlotte NC. Visit here to see outlet locations:  https://www.charlottenc.gov/CATS/Fares-Passes/Pass-Sale-Locations 

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