The Transit Customer Code of Conduct helps establish expectations for safe, respectful, and reliable transit service. As a customer of CATS, your experience and observations are critical to identifying areas where the code may need improvement, clarification, or stronger enforcement tools.Click Here for our Current Code of Conduct
Published on March 11, 2026
Gold Line
Effective: March 14, 2026
From 8 a.m. to 1:30 p.m. on Saturday, March 14, a bus bridge will supplement streetcar service between CTC and French Street stations. Streetcars between CTC and Sunnyside stations will operate on normal 20-minute headways.
Riders can find bus bridge stop locations by visiting the designated page through this link: Find Bus Bridge Stop Locations
For questions or concerns, riders can speak directly to a customer service representative at 704-366-7433.
The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-366-7433.