Charlotte Water will not accept payments from Aug. 27 through Sept. 1 while we transition to CLTWaterHub. Please make any needed payments before Aug 27 or on Sept. 1.
Charlotte Water offers several ways to pay your water bill. Choose the payment method most convenient for you.
Charlotte Water is transitioning to CLTWaterHub, our new customer portal, and online payments are temporarily unavailable during this update. Please check back Sept. 1 to make a payment
City of Charlotte P.O. Box 5053 Boone, IA 50950-0053
Charlotte Water is transitioning to CLTWaterHub, our new customer portal, and payments are temporarily unavailable during this update. Please check back Sept. 1 to make a payment
For information regarding how to set up automatic payments, please dial 311 or 704-336-7600.
Customers experiencing financial hardships can seek assistance from one of Charlotte Water's assistance programs.
Find answers to frequently asked questions related to managing your water service.
Find answers to frequently asked questions related to the online portal and paying in person.
These archived documents are maintained for historical, research, or recordkeeping purposes only.
View example water bills in the following languages:
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please email CLTWater Communications at CLTWaterInfo@charlottenc.gov.