Contact Us

Services by Phone

Dial 311 or 704.336.7600 to:

  • Pay water bill
  • Request water to be turned on or off
  • Change addresses (moving)
  • Check account current balance
  • Report a water leak or sewer spill
  • Report a wastewater odor
  • Report a drinking water concern

Note: CLTWater dispatchers are available 24/7. If you are calling after 7:00 pm, on weekends or City recognized holidays, you may first hear a message from 311 about their call center being closed. After this message, there will be options to reach our dispatcher by saying or selecting water emergency. Thank you.

Online Services

Pay Water Bill Online

Email a Billing or General Question or Update the phone number on the account. Emails are received by CharMeck 311 and replied to or forwarded to the appropriate group. Call 311 or 704.336.7600 if you need immediate attention.

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Engineering, Administration, and Customer Service:

5100 Brookshire Blvd. Charlotte, NC 28216

Phone Number:


*This location does not accept water bill payments

Walk-In Water Bill Payments Accepted at:

600 East 4th Street

*Cash, Check, Visa, Mastercard, Debit Card, Diners Card - Open 8 a.m. - 5 p.m. Monday-Friday