CLTWaterHub
CLTWaterHub Is Coming September 1
A New Way to Manage Your Charlotte Water Account
A new, more secure way to pay your bill and manage your Charlotte Water account is coming.
On September 1, Charlotte Water will introduce CLTWaterHub, a new online customer portal designed to make managing your water account simpler, safer and more convenient.
With CLTWaterHub, you’ll have an improved online experience with helpful features that make it easier to:
Important: Plan Ahead for a Temporary Payment Pause
As we transition to CLTWaterHub, all Charlotte Water payment options will be temporarily unavailable beginning August 27. Payments will be available again on August 31.
If you need to make a payment while payment options are unavailable, please make your payment before August 27.
What Do I Need to Know?
I’m an AutoPay or bank draft customer. Will I need to do anything when CLTWaterHub goes live? Will my payments change?
No. If you’re already enrolled in AutoPay or bank draft, there’s nothing you need to do. Your payments will continue as you have them set up today.
What Do I Need to Register?
To complete registration, you will need the email address associated with your account, access to that email or a cell phone or authentication app to receive a multi-factor authentication (MFA) verification code. You must also create a new password for your account.
When will CLTWaterHub go live?
CLTWaterHub will officially launch on September 1
Get Ready for CLTWaterHub
Customers with a current water account linked to an existing registration will receive an email with instructions for accessing CLTWaterHub. We recommend verifying that the email address associated with your account is correct by August 27.
CLTWaterHub FAQs