This video contains no spoken narration. Instructions are presented through on-screen text and visual actions.
Opening
On-screen text
“Set up your CLTWaterHub account”
“It only takes a few steps.”
Visual action
The Charlotte Water website is displayed on a computer screen. The view moves into the website to begin the registration process.
Go to the website
On-screen text
“Go to charlottewater.org”
Visual action
The Charlotte Water login page is displayed. The cursor moves to the registration option and selects Register.
Create your account
On-screen text
“Enter your information and create a password.”
Visual action
The registration form is completed with an email address, first name, last name, password, and password confirmation. The Terms & Conditions checkbox is selected, followed by Continue.
Email verification
On-screen text
“Enter the verification code sent to your email.”
Visual action
A verification code is entered in the Verification Code field, and Continue is selected.
Secure your account
On-screen text
“Secure your account using text message, email, or authenticator app.”
Visual action
A multi-factor authentication method is selected. When using text message, a phone number is entered and Submit is selected.
Phone verification
On-screen text
“Confirm your phone number.”
Visual action
The verification code received by phone is entered, and Continue is selected.
Link your Charlotte Water account
On-screen text
“Finally, enter your account number (including the dash) and address (number only).”
Visual action
The Charlotte Water Account Number is entered, including the dash. The Address Number is entered using numbers only, and Continue is selected.
Account setup complete
On-screen text
“You’re all set!”
“Your CLTWaterHub account is ready to use.”
Visual action
The Account Setup Complete screen appears, confirming that setup is finished. Options to Pay Bill, View Account, and manage Notifications are displayed.