Charlotte Water has declared Mandatory Water Restrictions (Stage 2) for our service area. Visit the Drought Resources page for more information.
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Welcome emails for Charlotte Water Hub are being sent throughout the week. Some customers may not receive their email with their unique registration link until the end of the week.
Please continue to check the email address associated with your Charlotte Water account, including your junk or spam folder. Once you receive the email, you can use the unique registration link to set up your access to the new portal.
We heard your feedback and are creating CLTWaterHub to make managing your water account easier. The new hub will provide improved user experience, more options and helpful features designed to give you greater flexibility and convenience when managing your account.
CLTWaterHub will go live on Tuesday, September 1
If you see a notification about a backflow device or overdue backflow testing, it means Charlotte Water’s records show that a backflow prevention device is associated with your property and may be due for its required inspection or testing. Backflow prevention devices help protect our drinking water system by preventing contaminated water from flowing back into the water supply. State regulations require these devices to be tested periodically by a certified backflow tester. If you believe this notification is incorrect or have questions about your property’s backflow device or testing requirements, please visit our backflow page for more information, including testing requirements, frequently asked questions, and contact information for assistance.
Your AutoPay enrollment will continue without interruption.
Charlotte Water payment options will be temporarily unavailable beginning August 27. Payments will be available again on September 1. Online, over the phone and in-person payments cannot be made during that time. AutoPay payments will continue without interruption.
No, customers can use their existing account number and username/email address. Customers will need to create a new password.
No, for security reasons, customers will need to create a new password.
No. The CLTWater Hub will not be available until September 1.
Yes. Protecting customer information remains a top priority throughout the transition.
No. Customer account number and username/email address will not change. Customers will be asked to create a new password.