CLTWaterHub Frequently Ask Questions

Why are you creating CLTWaterHub?

We heard your feedback and are creating CLTWaterHub to make managing your water account easier. The new hub will provide improved user experience, more options and helpful features designed to give you greater flexibility and convenience when managing your account.

 

When will CLTWaterHub be available?

CLTWaterHub will go live on Tuesday, September 1

 

What happens to my AutoPay enrollment?

Your AutoPay enrollment will continue without interruption.

 

Will there be an interruption to online payment services?

To launch our new payment portal, the current online payment system will be unavailable August 27–31. Online, over the phone and in-person payments cannot be made during that time. AutoPay payments will continue without interruption.

 

Will I need to create a new online account?

No, customers can use their existing account number and username/email address. Customers will need to create a new password.

 

Will my username and password transfer automatically?

No, for security reasons, customers will need to create a new password.

 

Can I log into the new portal before launch?

No. The CLTWater Hub will not be available until September 1.

 

Is my personal information secure during the transition?

Yes. Protecting customer information remains a top priority throughout the transition.

 

Will my account number change?

No. Customer account number and username/email address will not change. Customers will be asked to create a new password.

 

 

Back to top