Charlotte Water has declared Mandatory Water Restrictions (Stage 2) for our service area. Visit the Drought Resources page for more information.
Yes, you can view and pay your water bill online by logging into CLTWaterHub.
Contact us by telephone - Dial 311 or 704-336-7600
Log into or register for CLTWaterHub to initiate a start, stop, or transfer service request.
Yes, you can add someone to your account so they can inquire about your bill. Register for CLTWaterHub to give someone access to view your account online or call 311 (704-336-7600) to authorize an additional name to the account.
The primary account holder is financially responsible for paying the water bill.
Ccf is an abbreviation for 100 cubic feet. This is a unit of measure which equals 748 gallons.
Your first bill could arrive up to 60 days from the time water is turned on depending on when your bill is mailed during the billing cycle.
Payments made in person at an authorized retail cash payment location or at a government service center before 5 p.m. will post that same day. Another option is to pay by telephone before 5 p.m. by calling 311 (704-336-7600) or paying online through CLTWaterHub. (Fees may apply.)
The average household uses 6-7 ccfs of water each month. This graphic can help you understand what consumes the most water in the average household. If you’re worried you might have a leak, check out this video for what to do.