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Understanding Your Bill

Published on June 24, 2025

Bill questions

Commercial Customer Services

Published on June 24, 2025

Find services specific to our commercial customers.

Development Design Standards

Published on November 07, 2024

Charlotte Water's Design Manual, Record Drawing Submittal Requirements, and information on New Product Submissions.

Lead and Copper Frequently Asked Questions

Published on February 18, 2026

New Connection Installations

Published on June 24, 2025

Charlotte Water installs new water and sanitary sewer services connecting to accessible existing mains upon request by residential/commercial customers.

News

Published on June 30, 2025

Stay in-the-know with recent articles from CLTWater.

Payment Questions

Published on June 30, 2025

Bill payment questions

Terms

Published on June 30, 2025

Work For Us

Published on July 29, 2025

Information about careers and contracting opportunities with Charlotte Water.

About Us

Published on July 29, 2026

Charlotte Water is the largest public water and wastewater utility in the Carolinas, serving more than a million customers.