Riding CATS

Riding CATS is easy. Here are a few tips to get you started:

• Plan your trip. Look at the CATS System Map(PDF, 20MB) to determine which bus route(s) you need to take to reach your destination. The system map gives an overview of all the bus service.
  • Obtain the corresponding bus schedule(s)
  • Look at the map on your bus schedule and find the point along the route that is in the most convenient place for you to board. Not all bus stops are listed, only major timepoints. There
  • will be a bus stop sign, with the route number on it, along that route within a few blocks of that location.
  • Find the timepoint that is closet to the time you want to arrive, then move your finger along that line to your boarding point. This determines your departure time.
  • Download the CATS-Pass app for scheduling and Real-Time tracking information on your route. Plan your trip, view schedule for selected route or individual stop, and track your bus all on the CATS-Pass app. Download the app in the Apple store or Google Play store.
• Go to your bus stop.
  • Be at your bus stop a few minutes early. Look at the headway sign above the windshield for the route number and name.
  • When you see the bus approaching stand near the bus stop sign and have your fare ready. Be sure to stand where the operator can see you.
  • Once you arrive at your bus stop, make sure that the route you are using is listed on the bus stop sign. You can also check the bus stop ID, which is a 4 to 5 digit code, listed on the bus stop pole. This ID can be used when calling into 704-336-7433, and selecting the option to receive schedule information via stop ID. Or you can input the stop ID in the CATS-Pass mobile app, after selecting Plan, clicking the magnifying glass, and selecting STOP.
• Have your fare ready.
  • Exact fare or a CATS pass is acceptable. All fares are posted on the farebox as you enter the bus.
  • If you need a transfer, please ask the driver. Transfers are good for 105 minutes.  They are free unless you are transferring to a connecting service whose fare is higher than the one you paid.
  • Once you arrive at your bus stop, make sure that the route you are using is listed on the bus stop sign. You can also check the bus stop ID, which is a 4 to 5 digit code, listed on the bus stop pole. This ID can be used when calling into 704-336-7433, and selecting the option to receive schedule information via stop ID. Or you can input the stop ID in the CATS-Pass mobile app, after selecting Plan, clicking the magnifying glass, and selecting STOP.
• Get on your bus.
  • Allow other passengers to exit the bus before boarding.
  • Generally seating near the front is reserved for the elderly and mobility impaired passengers.
  • You must carry on baby strollers and other small items. Please do not block the aisles.
  • Lastly, sit back and enjoy the ride.
• Get off at your stop.
  • About one block from your stop gather your belongings and ring the bell. This will signal to the driver to stop at the next bus stop.
  • Exit through the front or rear doors.
• Providing feedback or ADA Complaint.
  • To provide feedback or register an ADA complaint please visit our Customer Service page.
  • The CATS-Pass mobile app allows for you to file a complaint or submit Safety and Security concerns directly to us. Simply select the MORE option. For security or safety concerns, select Transit Security. This option allows for you to safely and anonymously submit security issues, via the See Say App. These concerns go directly to CATS Safety and Security department, and allows for you to record and take pictures discreetly. If you have a non-security concern, you can submit that concern by selecting Help & Support, and the Email Us Feedback. This information is submitted to our Customer Service professionals who will forward your concern appropriately.