CATS to Host Public Meetings to Identify Fare System Improvements
Published on January 16, 2026
Rider’s Alert
All Routes
Effective: Jan. 27, 2026
The Charlotte Area Transit System (CATS) is planning fare system improvements to Modernize, Simplify and Grow Ridership while staying true to our commitment to making fare payment clear, convenient and easy to use, ensuring a positive transit experience for every customer.
CATS invites the public to provide feedback on the Fare Modernization Study during one virtual meeting and a series of in-person meetings to identify improvements to the fare system. Your feedback is essential! Additional public meetings are being planned and will be announced once times, dates and locations are finalized.
Virtual Public Meeting:
- Tuesday, Jan. 27, 2026 from Noon to 1:00 p.m.
- Comments can be submitted via YouTube chat during the live streaming.
In-person Public Meetings:
- Tuesday, Jan. 27, 2026 from 5:00 to 7:00 p.m.
- Charlotte-Mecklenburg Government Center - Room 280 (600 E. 4th St., Charlotte, NC 28202)
- Wednesday, Jan. 28, 2026 from 5:00 to 7:00 p.m.
- Cornelius Town Hall (21445 Catawba Ave., Cornelius, NC 28031)
- Thursday, Jan. 29, 2026 from 5:00 to 7:00 p.m.
- Ella B. Scarborough Resource Center (430 Stitt Rd, Charlotte, NC 28213)
- Tuesday, Feb. 3 from 5:00 to 7:00 p.m.
- Renaissance West Community Initiative - John T. Crawford Inspiration Room 199 (3610 Nobles Avenue, Charlotte, NC 28208)
- Wednesday, Feb. 4 from 5:00 to 7:00 p.m.
- Valerie C. Woodard Center - Community Room (3205 Freedom Drive, Charlotte, NC 28208)
Following the last in-person meeting, the public can submit feedback via the online survey until Feb. 19, 2026.
About the Fare Modernization Program
About 18 months ago, CATS launched the Fare Modernization Program with a comprehensive review of the existing fare structure and policies. This study identified opportunities to improve how customers pay for transit, ensuring the system continues to meet community needs as it grows.
The City of Charlotte does not discriminate on the basis of disability. To request reasonable accommodation or translation (free of charge) please email telltransit@charlottenc.gov or call 704-336-7433.