Rates & Billing

Charlotte Water is funded solely by water and sewer rates. Annual rate increases are needed to effectively maintain, improve, and expand Charlotte's aging water and wastewater infrastructure.

Customers are charged a volumetric rate for water and sewer use in addition to fixed and availability fees.


Fixed Fees

These fees recover costs associated with servicing customer accounts and cover:

  • Reading and maintaining more than 285,000 water meters
  • Investigating and responding to billing questions
  • Producing and mailing bills
  • Providing customer service
  • Receipt of receiving revenues

Availability Fees

This fee is based on the cost of water and wastewater projects needed to maintain a 24/7 water service. These costs are present whether a customer uses water or not.


These fees are prorated based on the number of days of service on the bill.


The average 7 Ccf customer will pay $75.98 per month.*


*This does not include stormwater fees.


Ccf: An abbreviation representing 100 cubic feet and used to measure your water and sewer usage. This unit of measure equals 748 gallons.




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Water Bill FAQs

Payment FAQs

CLT Water Revenue Manual(PDF, 269KB)