Non-Emergency Police Services

Non - Emergency Police Calls - 

  • DIAL 3-1-1 (if outside Charlotte dial 704-336-7600)
  • DIAL 9-1-1 for Crimes in progress or if suspect is on scene

The Non-Emergency Police Services (NEPS), located at 601 E. Trade Street, is responsible for writing the majority of the non-emergency police reports which are requested by citizens, businesses and visitors. In order to provide a better quality of customer service, and to better utilize resources the Charlotte-Mecklenburg Police Department does not dispatch officers on most non-emergency crimes. NEPS consists of non-sworn law enforcement professionals as well as sworn officers. They handle the majority of their workload over the telephone, but also handle all the walk-in traffic to the Police Headquarters Building, as well as managing the Online Crime Reporting service offered by the CMPD.

In partnership with 311, a citizen should call 311 in order to contact Non-Emergency Police Services. 311 will transfer the caller to NEPS if a police report is needed. 311 will also connect a caller with NEPS if they need to add something to a police report which has previously been filed.

Non-Emergency Crime Reports - Telephone Crime Reporting

  • Theft from Storage/Utility Shed, or Detached Garage
  • Financial Identity Fraud
  • Fraud
  • Indecent Exposure
  • Simple Assault (Non Domestic Violence related)
  • Someone you know took your vehicle
  • Receipt of a worthless Check over $2000.00
  • Add information to an existing report

Online Crime Reporting
You can also report the following crimes by phone, but consider using the Online Crime Reporting System.

  • Theft from Vehicle
  • Damage to Property
  • Stolen Property
  • Harassing Telephone Calls
  • Communicating Threats
  • Lost Driver's License or Passport

NEPS will review your report within 72 hours. After the report has been approved, you will receive a copy of the Official CMPD report in a separate email which will include the name and phone number of the Officer assigned. Business hours are 7:00AM - 11:00PM daily.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

 

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