Passenger Vehicles for Hire

Passenger Vehicles for Hire - PVH

NOTICE: PVH Application Procedures
Please view the approved message from the PVH Staff concerning PHV implementations.
(PDF, 75KB)

Established in May 2000, the Charlotte-Mecklenburg Police Department's Passenger Vehicles for Hire (PVH) Office administers and enforces Chapter 22 of the Charlotte City Code, the PVH Ordinance. The PVH Ordinance can be viewed at or download a copy(PDF, 694KB) (PDF file). The PVH ordinance regulates the licensing, inspection, and operation of all passenger vehicles for hire that operate within Charlotte 's corporate city limits. Applicable vehicles include all taxicabs, limousines, shuttle vans, special needs, transportation vehicles, contract vehicles, and non-metered passenger vehicles for hire.

West Service CenterThe Passenger Vehicles for Hire office also works with the PVH Board, City Council, and City Manager's office to regulate company, vehicle, and driver quality and operating standards. Our common goal is to ensure sufficient, professional, and safe for-hire transportation service to all citizens of Charlotte and those who visit our city. To find out more about PVH companies, please check our currently approved company listing(PDF, 138KB).

PVH Office Location:
Charlotte-Mecklenburg Police Department West Service Center

Passenger Vehicles for Hire Unit
4150 Wilkinson Boulevard
Charlotte, NC 28208

The Passenger Vehicles for Hire Office conducts all business BY APPOINTMENT ONLY, (PVH Safety Specialist Inspectors - [Roberta Blackwell] - [John Mitchell] - [Ronald Silvera]) Monday through Thursday, 8:00AM - 11:00AM, and 1:00PM - 4:00PM. Friday 8:00AM-11:00AM. Contact our office for additional information or to schedule an appointment.



The Board

Customer Comments…
We encourage consumers to submit comments should they encounter exceptional service or problems with any passenger vehicle for hire operating within the City of Charlotte.

If you would like to submit a comment to us, use the online form provided. We review all comments and evaluate all complaints as they apply to the City ordinance. All comments, and those complaints that do not appear to fall within the provisions of the ordinance, will be forwarded to the respective company owners for a response.

Passenger Vehicle for Hire Board:
The Board meetings are held the first Tuesday of every other month, beginning at 10 a.m. at the West Service Center.

The Board was established in May 2000, and is made up of members chosen by the city council, mayor, and city manager from diverse business areas. Members include representatives from company owners, vehicle drivers and chauffeurs, persons with disabilities, hospitality and tourism, and persons having no affiliation with the passenger vehicles for hire industry.

The PVH Board meets monthly to discuss issues and hear appeals from drivers, owners, and the public on:
  • Citations
  • Denial, suspension, or revocation of certificates or permits
  • Customer service issues

Additionally, the PVH Board establishes (for taxicabs) standard rate schedules, fare zones, and standard charges for:
  • Waiting time
  • Additional passengers or luggage

Contact Information

PVH Contact Listing:   Contact
 PVH Manager: KimAnnette Smith-Frazier          704-432-5140
 PVH Safety Specialist / Inspector Roberta Blackwell    704-336-3925
 PVH Safety Specialist / Inspector John "Jay" Mitchell    704-432-5139
 PVH Safety Specialist / Inspector Ronald Silvera    704-432-1562
 PVH Fax:    704-392-9607

Company Operating Information

company operating banner
Company Operating Certificate information…
The following checklists, application forms, and enclosures will help guide prospective and current for-hire transportation company owners through the process of applying for or renewing their company operating certificate.

Company operating certificates must be renewed annually. All other (nonmetered) Passenger Vehicles for Hire company operating certificates established before August 2022 will expire annually during the month of August. PVH company operating certificates established after August 2022, will expire annually in the same month the company operating certificate was created. (Refer to the expiration date on the company certificate).

Company Operating Certificates

Driver / Chauffeur Information

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Driver Permit information:
The following checklists, application forms, and enclosures will help guide prospective and current drivers through the process of applying for or renewing their driver's permits.

Driver permits must be renewed annually. These permits expire on your birth date and must be renewed during the same month

Driver Permits

Vehicle Operating Information

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Vehicle Operating Permit information:
The following checklists and application formS will help guide prospective and current vehicle operating permit holders through the process of applying for or renewing their vehicle operating permit.

Vehicle operating permits must be renewed annually.

Vehicle Operating Permit

Forms & Enclosures