Kennel Renovation

Published on February 12, 2024

please be their lifeline

CHARLOTTE-NC, February 6, 2024 Charlotte-Mecklenburg Animal Care & Control (ACC) “Part 3” of the dog kennel renovations are on track to begin around February 17, 2024.

The next phase is Kennel Renovation 2023 Part 3, which is the renovation of front side of the lost dog kennels.

Next section of kennel renovations: Lost Dog – 46 kennels:

The next phase is the demolition of the front section of the Lost Dog Kennels, which used for dogs that are on their seventy-two-hour (72) legal stray hold. The deadline to have these kennels empty for the demo to begin is Friday, February 16 by close of business (7:00 p.m.)  
*We will have the just renovated 36 dog kennels in the back half of lost dog to use.

Dog Kennels Completed

18 Indoor Dog Kennels, which are 2 rooms of 9 kennels in each and are called Dog in Care 1 and Dog in Care 2.  These rooms are for isolating dogs with respiratory medical issues. Each room has a new state-of-the-art ventilation system, which helps with disease spread in a shelter environment.

36 Indoor/Outdoor Lost Dog Kennels, these kennels have been updated with new stainless-steel doors and cage sides and tops, and new transition doors. They also have new epoxy flooring. Each door has a built-in food tray system for easy and safe access for feeding and they still have the auto-refill water bowls in each kennel run.

Relief kennels are open for use:

Additionally, we have felt some relief thanks to the opening of our ACC Satellite Shelter at 2700 Toomey Avenue, (The old Humane Society of Charlotte shelter) on Saturday, October 21, 2023. The City of Charlotte worked diligently for several months over the summer renovating this space allowing us to gain twenty-eight (28) dog kennels and eleven (11) cat kennels.  This space is being used mostly for our smaller dogs (under 45 pounds) and mostly kittens.  The square footage of the cat kennels allows us to house 3 kittens per cage if needed.  The satellite location is open seven (7) days a week from 9:00 a.m. to 5:00 p.m.  This location is by appointment only. 

Appointments can be made here or at

Goal: moving dogs through the shelter as quickly as possible will be the key to success:
During the next renovation phase, we will be down forty-six (46) spaces for dogs. This means that it is critical to continue to move dogs through the shelter system as quickly as possible.  Many lost dogs will continue to enter the shelter daily, so we need to ensure we have more dogs leaving the shelter in positive outcome situations such as Adoption, going into long-term Foster, being transferred to a rescue group, or being reunited with their owner.  The key to success is: dogs moving out of the shelter faster than they are coming in.

How to work towards the goal: 
When dogs in Adoption Kennels move out (by way of adoption, to a foster home, or to a rescue)
the dogs from Lost Kennels can move into those available kennels in Dog Adoption.

Adopt If you have been thinking about adding a dog to your family, there is no better time than now to help save a life while finding the best, loyal, and faithful companion.

Foster If you can’t adopt but have room for a foster, long-term fostering for Rest and relaxation (R&R) is urgently needed.

Sponsor Team up with a local doggy daycare or boarding facility to sponsor a stay for an ACC foster dog. Email:

Donate to Friends of CMAS Pet Boarding Fund

How can the public help keep dogs from entering the animal shelter and taking up the high-value kennel space:

Chip Make sure your dog has a microchip and the registration is up to date with your current phone number and address. Update in the ACC local database for Free.

ID Make sure your dog wears a collar with an ID tag with your current phone number and address. Visit the animal adoption center during normal business hours and request a free ID tag.

24-48 Hour Foster Hold on to a lost dog at your home while you look for his/her owner.  File a found dog report on our website to fulfill the legal obligation and then use our tips to help you search for its owner.


Q: How long will this construction take?
A: Construction completion dates are very fluid, so it is hard for us to provide exact dates.  The City of Charlotte and the contractors on the renovation projects are working very diligently and conscientiously to take as few kennels at a time as possible, knowing that this has a huge impact our lifesaving efforts.

Q: Has the Satellite Shelter helped?
A: Any extra kennel space is of course very helpful, but more kennels come with a need for additional staff and a larger operational budget to cover more food, medical and cleaning supplies, and the basic cost of electricity, water, janitorial, trash removal cost and more. Donations are very helpful to offset this extra cost.

Q: What helps the most in a situation like this?
A: Aside from the things we have mentioned about adopting and fostering:
1 - Ensure that your pets are spayed and neutered and not reproducing so that unplanned litters end up in the shelter.  This includes community cats that live in the community.  Make sure they become part of a TNR (Trap, Neuter, and Return).
2 – Adopt a pet from a shelter vs purchasing from a breeder.
3 – If you find a lost pet, consider fostering them, while you look for his/her owner.
4 – Knowledge is power!  There are always so many inaccuracies floating around about municipal shelters, help educate by sharing correct information.  If you ever have questions reach out to the Communications team or Shelter Management.
5 – Shelters being transparent about euthanasia and euthanasia reasons. As an advocate, never assume or make guesses or try to inflate shelter statistics to “scare or pressure people into adopting” Always share accurate numbers either from the shelter website or from the Communications team or Shelter Management.   
6 – Be a pet detective! Help reunite lost and found pets with their owners.
7 – Volunteer at your local shelter! 


Please contact ACC Communications & Outreach Manager – Melissa Knicely

About Charlotte-Mecklenburg Animal Care & Control:

Charlotte-Mecklenburg Animal Care & Control (ACC) provides critical support to the pets AND people of the Charlotte-Mecklenburg Community focusing on public safety, public health, and animal welfare.  Over the past ten years, CMACC has transformed animal welfare in our community by focusing on “both ends of the leash” to ensure that pets and their people have what they need to live happy, safe, and healthy lives while enjoying everything Charlotte has to offer.  CMACC provides field operations services to a total of 8 municipalities covering over 546 square miles and provides care to over 13,000 lost, homeless, sick, or injured animals each year. 




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