Charlotte Water installs new water and sanitary sewer services connecting to accessible existing mains upon request by residential/commercial customers.
A water service includes the following:
- Connection to the public water main;
- Service lateral to property line valve or 1 foot behind the meter (whichever is applicable);
- Meter assembly & vault
A sewer service includes the following:
- Connection to the existing public sewer main or existing/proposed manhole;
- Service lateral to the edge of public road right-of-way or limits of sewer easement;
Installation of a simple connection may take up to eight weeks upon confirmation by the customer that the site is cleared and staked for the service installations.
Applicants who do not have direct access to public water and/or sewer may qualify for one of Charlotte Water's Street Main Extension Programs. Extensions may require up to two years to complete after application and payment. Extensions must occur along existing publicly maintained streets.
Upon plan submittal or application, you will be notified if an encroachment permit is required. The most common encroachment requirement involves the North Carolina Department of Transportation (NCDOT) for connections on state-maintained roads. It is the responsibility of the applicant to provide the necessary documents for commercial encroachment submittals. CLTWater will submit the encroachment documents to NCDOT for approval. Encroachments add additional months to new service installations and the design and permitting process for extensions.
Existing services that need to be dismantled shall be performed by CLTWater. A dismantlement application shall be completed and submitted to Customer Service. Prior to dismantlement, the existing service(s) must be inactivated in our billing system by the owner.
Backflow assemblies are required for all services except domestic ¾" water services. Backflow plans shall be submitted to Mecklenburg County Code Enforcement for review.
Sewer Only Customers
Sewer only customers are required to install a metering device on their private water supply.