Rates & Billing

​​​Water Bill Payment Options


**Our system will be undergoing an upgrade beginning at 4 PM on Thursday, October 29th. The account information will be current as of that time.  All payment options will remain available. The upgraded system, including balances and payments made during the upgrade period, will be available at approximately 5 PM Sunday, November 1st. 


Pay Online

1. One Time Payment 
Make a one -time 
KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa, or Diners card. A $1.10 fee is charged by KUBRA EZ-PAY per transaction. 

2. Bill Portal Site Log in to view your bill, sign up for paperless billing, schedule recurring payments, make a one-time payment using your checking or savings account (if signed up for paperless billing), look up past payment information, and review your water consumption history. 







Pay By Mail

Send the bottom portion of the bill with check or money order payable to: 

City of Charlotte 
P.O. Box 1316
Charlotte, NC 28201

Pay By Phone

Call 311 or 704-336-7600

  • Make a one-time KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa, Discover, or Diners card. 
  • A $1.10 fee is charged by KUBRA EZ-PAY per transaction up to $999.99 within 26 days
  • For payments totaling more than $999.99 within 26 days, a $55.00 convenience fee will be charged by KUBRA EZ-PAY

Pay In Person

1. Authorized Payment locations including CVS, 7-11, Family Dollar, and ACE Cash Express 
Cash Only

Visit KUBRA EZ-PAY  to find an authorized payment location near you and to get the KUBRA EZ-PAY  barcode that you can download to your phone or print out.

  • Please have your account number ready and zip code ready.
  • Each barcode is specific to each payment location and reusable. 
  • Only payments made to Authorized Payment Locations are posted the same day (if payment is made before 5 pm Sun-Fri)
  • A $1.49 fee is charged by KUBRA EZ-PAY per transaction. 

2. Government Service Centers 
Cash, Check, Visa, Mastercard, Debit Card, Diners Card - Open 8 a.m. - 5 p.m. Monday-Friday

  • 600 East 4th Street
  • 600 East Trade Street
  • 4150 Wilkinson Blvd 

3. Drive Thru Drop-Off Box Locations 
Check Or Money Order Only

  • 4150 Wilkinson Blvd.
  • 600 East 4th Steet​