Rates & Billing

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​​Residential Water/Sewer Usage Rates*

Charlotte Water is funded solely by water and sewer rates. Annual rate increases are needed to effectively maintain, improve, and expand Charlotte's aging water and wastewater infrastructure.   

Customers are charged a volumetric rate for water and sewer use in addition to fixed and availability fees. 

Fixed Fees
These fees recover costs associated with servicing customer accounts and cover:

  • Reading and maintaining more than 285,000 water meters
  • Investigating and responding to billing questions
  • Producing and mailing bills
  • Providing customer service
  • Receipt of receiving revenues

Availability Fees
This fee is based on the cost of water and wastewater projects needed to maintain a 24/7 water service. These costs are present whether a customer uses water or not. 

These fees are prorated based on the number of days of service on the bill. 
The average 7 Ccf customer will pay $68.06 per month.*

*This does not include stormwater fees. 

Ccf: An abbreviation representing 100 cubic feet and used to measure your water and sewer usage. This unit of measure equals 748 gallons. ​​

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