Service Connections

Commercial Service Connections


**Starting January 1, 2021, CLT Water will begin permitting 8-inch and larger sewer laterals serving more than one structure as main line extensions.  Additional information may be found on the CLT Water Commercial Service Connections page

Charlotte Water installs new water and sanitary sewer services connecting to accessible existing mains upon request by residential/commercial customers.

A water service includes the following:

  • Connection to the public water main;
  • Service lateral to property line valve or 1 foot behind the meter (whichever is applicable);
  • Meter assembly & vault

A sewer service includes the following:

  • Connection to the existing public sewer main or existing/proposed manhole;
  • Service lateral to the edge of public road right-of-way or limits of sewer easement;
  • Clean out / Stub out for the connection by a private plumber

Please reference the applicable service request requirements below to determine the necessary items required for subject services:

Commercial DOMESTIC/FIRE Water/Sewer Service Requirements:

  • 1st: Availability of existing water and/or sewer shall be confirmed with CLT Water Customer Service
  • 2nd: Capacity Assurance request shall be submitted for review/approval to newservicerequests@charlottenc.gov (including 1.5" and Larger Water Meter)
    • 20 business day review cycle
  • 2nd: New Service Site Plan shall be submitted for review/approval through Accela at https://aca3.accela.com/CHARLOTTE/Default.aspx or through Customer Service at newservicerequests@charlottenc.gov (including 1.5" and Larger Water Meter)
    • 10 business day review cycle
  • 3rd: Applicable NCDOT Encroachment shall be submitted to Tap Team for review/approval
  • 4th: Upon approval of the New Service Site Plan, Quote will be issued including New Service fees by CLT Water Tap Team
  • 5th: Address shall be assigned (if new construction)
  • 6th: Commercial New Service Application shall be completed
  • 7th: Backflow Prevention Application shall be completed
  • 8th: Submit payment of New Service Fees and include Quote Package, Capacity Assurance Approval Letter, completed New Service Application, Backflow Application, and applicable Dismantlement Application in person or mail to 5100 Brookshire Blvd.

Commercial IRRIGATION Water Service Requirements:

  • 1st: Availability of existing water and/or sewer shall be confirmed with CLT Water Customer Service
  • 2nd: New Service Site Plan shall be submitted for review/approval through Accela at https://aca3.accela.com/CHARLOTTE/Default.aspx or through Customer Service at newservicerequests@charlottenc.gov (including 1.5" and Larger Water Meter)
  • 3rd: Applicable NCDOT Encroachment shall be submitted to Tap Team for review/approval
  • 4th: Upon approval of the New Service Site Plan, Quote will be issued including New Service fees by CLT Water Tap Team
  • 5th: Address shall be assigned (if new construction)
  • 6th: Commercial New Service Application shall be completed
  • 7th: Backflow Prevention Application shall be completed
  • 8th: Submit payment of New Service Fees and include Quote Package, completed New Service Application and Backflow Application in person, or mail to 5100 Brookshire Blvd.

Alternate Installation Program

Charlotte Water offers an Alternate Installation Program as a solution for conflicts with New Services' scheduling policy, allowing the Developers Contractor to install new services under Charlotte Water inspection.  Connection and Capacity Fees are required in addition to submittal requirements indicated in site-specific Terms and Conditions.  Construction of new services may not begin until all submittal requirements are received and Charlotte Water has assigned an Inspector to the project.

Encroachments

Upon plan submittal or application, you will be notified if an encroachment permit is required.  The most common encroachment requirement involves the North Carolina Department of Transportation (NCDOT) for connections on State maintained roads.  It is the responsibility of the applicant to provide the necessary documents for commercial encroachment submittals.  CLTWater will submit the encroachment documents to NCDOT for approval. 

Service Dismantlement's

Existing services that need to be dismantled shall be performed by CLT Water.  A dismantlement application shall be completed and submitted to Customer Service.  Prior to dismantlement, the existing service(s) must be inactivated in our billing system by the owner. 

Backflow Prevention

Backflow assemblies are required for all services except domestic ¾" water services.  Backflow plans shall be submitted to Mecklenburg County Code Enforcement for review at https://www.mecknc.gov/LUESA/CodeEnforcement/PlanReview/Pages/ElectronicPlanManagementSystem(EPM).aspx.

Sewer Only Customers

Sewer only customers are required to install a metering device on their private water supply.

Extension Policies
Applicants who do not have direct access to water and/or sewer mains may qualify for one of our Extension Programs. 

Land Development (Donated) Projects

Service connections to mains being built under a Land Development (Donated) Project contract are typically installed by the developer.  Once the water and/or sewer mains have been donated to the city, service connections shall be made by Charlotte Water.